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Knowledgebase

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Capturing a screen shot on your computer

Click on the search button, beside your windows start button, and type snip.  Load the Snip & Sketch app.  You can then click New and highlight the part of your display that you want to capture. W...
Zoom Meeting - problem running

Issues Running Zoom Meeting When you get to the "launching..." screen there is an option that says "if nothing prompts from browser, click here to launch the mee
Laptop Battery Best Practices

The best practices that you should consider that will keep your laptop battery healthy for longer, here are a few of the key ones:

Laptop not power off when Lid is closed Setting

Under Control Panel
Phone Voicemail changes

Inside the school, you can access your mailbox from any phone by dialing 400.  It will prompt you for the mailbox and pin number.  If you do not know your pin number, send a help ticke
Projector flashing when connected to Elitebook 840 laptop in ES Library

On your desktop, right click the mouse, choose "Display settings" from the drop down menu
Promethean Board Cleaning

If the board needs cleaned, clean as follows: Use 70-90% Isopropyl Alcohol (IPA) or 70-90% Ethanol.

Image on Smart Board Flashing or not displaying - Windows P key

  If you connect your laptop to a d
Logitech BCC950 Conference Cam Microphone Test

To test the Logitech Conference camera to see if the microphone is working, right click on sound, choose Open sound settings.  Scroll to input and make sure ECHO Speakerphone is selected.  As you talk...
Change Sound Output in your computer

Right click on the Speaker on the bottom right corner of the task bar Choose Sound Options

Chromebook End-of-Life Date

Log into the Chromebook Click time on task bar Click settings Click About Chrome OS Click Additional Details Under update schedule the end-of-life date will be displayed  
Dangerous Content Ahead Message in Chrome

If you receive this error message when accessing Schoology, please have them clear the Chrome cache as follows:    

Schoology - Published grades not appear the same as the listed grade

Published grades not appear the same as the listed grade in the gradebook.   Some assignments were not marked as published.  Once all of the assignments were marked published, it resolved the issue.  ...
Gmail password change

Change your Gmail password ·         Click on your google account (top right corner of gmail window) ·
Clear Chrome Browser Cache

Load your Chrome browser click the ellipse (3 dots on top right of Chrome browser)

ActivInspire Toolbar disappears

If the toolbar is missing from ActivInspire, please try the following to open preferences to add it back:
Google Forms in Schoology

Google forms are not available to add as an assignment in Schoology.  But there is a work around that you can use as follows: Go to Add Materials > Add File/Add Link/Add External Tool > Paste th...
Laptop Screen Flipped Sideways

If your login screen is flipped sideways, you must log on first and then press Ctrl + Alt + Up Arrow to correct the screen.  
Change display settings with your monitor

To change how your displays appear, right-click your mouse on your desktop (not touching any icons) a menu will appear. Choose display settings from the menu, the display screen will be opened (as sho...
Promethean Board Cleaning

If the board needs cleaned, clean as follow
Desktop icons on wrong display

if your desktop icons are not showing on the main display (laptop):
Adobe Acrobat Default App

To make Adobe your default .pdf reader, do the following In search windows type Default apps and choose it from the list that is displayed Scroll to bottom of the window and choose   "Choose Default ...
Print Stations - Blue Screen

If your print station, near your area, has a blue screen, do the following: Hold the power button in for 8
Chromebook Shelf Position

To move the Shelf (taskbar) on the chromebook, right click on the shelf and choose the position that you would like it to be displayed from the menu that appears.
Chromebook Screen Sideways

Press Ctrl+Shift+Refresh keys simultaneously until it is displayed in the proper position
Chromebook screen opening windows by itself

When the Chromebook is opening windows by itself, the digitizer has been damaged.  You need to turn off the touch-screen option for the user (it will not disable it for the device)   load chrome and t...
Disable sleep mode on a chromebook

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Chromebook Shelf Position

Category: Knowledgebase

To move the Shelf (taskbar) on the chromebook, right click on the shelf and choose the position that you would like it to be displayed from the menu that appears.

Chromebook End-of-Life Date

Category: Knowledgebase

Log into the Chromebook Click time on task bar Click settings Click About Chrome OS Click Additional Details Under update schedule the end-of-life date will be displayed  

Image on Smart Board Flashing or not displaying - Windows P key

Category: Knowledgebase

  If you connect your laptop to a docking station and the screen is black or you just see the taskbar on the bottom of the windows.  Your screen may be displaying on the projector or in...

ActivInspire Toolbar disappears

Category: Knowledgebase

If the toolbar is missing from ActivInspire, please try the following to open preferences to add it back:1.) press the command/control key and the J key at the same time.2.) choose View > Customize...

Gmail password change

Category: Knowledgebase

Change your Gmail password ·         Click on your google account (top right corner of gmail window) ·         Click on Manage your Google Account ·         On top left, choose Personal Information · ...

Clear Chrome Browser Cache

Category: Knowledgebase

Load your Chrome browser click the ellipse (3 dots on top right of Chrome browser) click more tools click clear browsing cache in Time Range drop down box, choose All time click clear button on botto...

Disable sleep mode on a chromebook

Category: Knowledgebase

Watch video   https://youtu.be/Oo3VsJuyrTA   add an extension to disable sleep mode.

Chromebook screen opening windows by itself

Category: Knowledgebase

When the Chromebook is opening windows by itself, the digitizer has been damaged.  You need to turn off the touch-screen option for the user (it will not disable it for the device)   load chrome and t...

Chromebook Screen Sideways

Category: Knowledgebase

Press Ctrl+Shift+Refresh keys simultaneously until it is displayed in the proper position

Print Stations - Blue Screen

Category: Knowledgebase

If your print station, near your area, has a blue screen, do the following: Hold the power button in for 8 seconds until it shuts off. Turn it back on When the login screen appears, type username:  ...

Adobe Acrobat Default App

Category: Knowledgebase

To make Adobe your default .pdf reader, do the following In search windows type Default apps and choose it from the list that is displayed Scroll to bottom of the window and choose   "Choose Default ...

Desktop icons on wrong display

Category: Knowledgebase

if your desktop icons are not showing on the main display (laptop):Go to display settings...Themes/related settings....Desktop icon settingsCheck computer box>apply>uncheck computer box>apply...